Follow the advice on our Property Care page regarding water leaks.
Raise the issue to us via our Guest Help Form, and we will automatically assign a contractor to investigate and advise on how the window can be sealed to prevent water and mould damage.
Raise the issue to us using our Guest Help Form, and a contractor will be automatically assigned to contact you and investigate the fault. If it was broken by user error, you may have to bear the cost.
Please let us know as soon as possible to limit a insurance liabilities resulting from an insecure Property.
Contact the building staff and raise this to them as a safety issue. Unfortunately because the issue is in a communal area, neither we, nor the Owner, have the authority to appoint contractors to work on faults there.
Raise the issue to us using our Guest Help Form, and a contractor will be automatically assigned to contact you and investigate the fault. They will advise how the fault could have happened, and recommend a solution. If it was broken by user error, you may have to bear the cost.
Depending on how big the draft is, we would recommend your trying to install a DIY-fitted draft excluder, and sending us a photo after you have done it.
If that does not resolve the issue, submit the details to us via our Guest Help Form, and we may then arrange for a contractor to come and seal it using different tools.