Not a lot. If there are faults with the fixed electrical wiring in the property, or with the internal electrical circuits of appliances, please report these to us via the Guest Help Form, and we will arrange for a qualified contractor to investigate and advise on a solution. You may be asked to change light bulbs, or reset fuse board switches, perform other simple tasks such as those.
If the light bulb fails during your stay, then it is your responsibility as the Guest to replace it.
Yes, this legally-required document is called an EICR (Electrical Installation Condition Report), or in some cases an EIC (Electrical Installation Certificate). An EIC is issued for newer properties which have recently been finished and handed over to the Owner from the developer. A copy of the EICR, or EIC ,will be provided at the beginning of your stay, and will be provided within 21 days if any renewal EICR and inspection falls due during your stay.
The Owner is responsible for arranging an EICR inspection at least once every 5 years, and you are asked to allow access to the property for this legally-required inspection.
Check with your neighbours or with building staff as appropriate if there are other properties affected. If your neighbours are also affected, the building staff or National Grid will be able to guide you on the next steps to remain safe and when the power can expect to be turned back on. It may be that electrical repair works are ongoing in your area. Report the issue to us via the Guest Help Form if you need further assistance, for example if the building staff are not contactable.
Follow this guide to try and identify if there is a specific electrical appliance that is causing the fault. Then report the issue to us via the Guest Help Form.
Please check any resident´s manuals or packs provided in your home, or else, if you can remove the bulb, check the label on the bulb, the key thing is to find the model number of the bulb and type of light fitting. Once you have that information, you can then easily find online guides such as this one for a GU10 Globe LED light showing you how to change the bulbs. You will also be able to order spare bulbs of exactly the right type for future use in your home.
If the above steps have not helped, please raise the issue via the Guest Help Form, and a contractor visit can be arranged, we would propose that you bear the cost of this visit. During the visit you can be shown how to change the bulb, and should thereafter be able to do so yourself for any future bulbs that expire.
This would require a contractor visit, so please raise the issue via our Guest Help Form.
Our automated system will assign the job to a contractor in our trusted network who will contact you to arrange a visit within 24-48 hours of your submitting the form. The contractor can then investigate and advise on the next steps to resolve the issue. Please do not tamper with or force any electrical fixes, for your own safety. Also, you may have to bear any repair costs for accidental damage.